Student Support – SkillWise Training

Skillwise Training Pty Ltd is committed to assisting students to complete their studies through the provision of academic and welfare support. Student support needs may concern (but are not limited to):

Language, literacy & numeracy (LLN) issues

Disability

Digital literacy

Study assistance

Access

Cultural issues

Complaints and appeals

Personal circumstances

Student support needs are considered during the course development process by assessing the needs of the proposed target group and ensuring that the proposed training and assessment approach takes these needs into account.

As part of the enrolment process, Skillwise Training Pty Ltd identifies students’ suitability for the course, as well as their support needs.

Where support needs are identified, a Student Support Plan is developed on commencement of the student in the course and in collaboration with the student. The Student Support Plan is regularly reviewed and adjusted as required.

Skillwise Training Pty Ltd ensures that sufficient support staff are in place to meet the needs of the enrolled students. Skillwise Training Pty Ltd nominates specific personnel for student support, the details of whom are provided to students.

A course-appropriate orientation is provided to students to assist them to adjust to prepare for their studies.

Students are provided with information about the support services available in the Student Handbook and as part of their orientation.

Support services provided by Skillwise Training Pty Ltd can include:

Pre-enrolment materials

One-to-one support from the trainer/assessor

Support with personal issues

Access to additional learning resources

Reasonable adjustment in assessment

Learning resources centres

Buddy program

Information about external sources of support.

Mediation services or referral to these services

Counselling services or referral to these services

Any other services that Skillwise Training Pty Ltd considers necessary to support learners to achieve competency.

Where Skillwise Training Pty Ltd is unable to provide the support service required by the student, Skillwise Training Pty Ltd will refer the student to an external provider.

Skillwise Training Pty Ltd surveys students about support services provided and uses the feedback to improve services provided. Skillwise Training Pty Ltd will offer following support and services to students:

Skillwise Training Pty Ltd will provide the students with a Student Handbook, Course Brochure, Policies and Procedures, facilities and resources available to the students to make them informed decision.

Where required, Individual Support Plan for each Student or Applicant will be created, and this may include:

1.) Additional one-on-one session with Trainer and Assessor
2.) Workplace support such as workplace mentor, additional visits by the Trainer and Assessor etc.
3.) Reasonable adjustment if necessary for a student with learner support needs and this be recorded in the individual support plan.
4.) Reasonable adjustment if the student declares any disability and/or health impairment and this be recorded in the individual support plan.
5.) External support or referral, depending on the needs of the student, may be to improve their LLN skills or Foundation Skills or study skills or skills in relevant component of the ICT, formal writing skills etc.

Skillwise Training Pty Ltd may offer few options for eligible students to access financial support to complete their course.

First Nations students and students from diverse backgrounds will be provided with the following:

1.) Culturally appropriate and targeted orientation programs and support services for the duration of their enrolment at Skillwise Training Pty Ltd.
2.) If an Aboriginal or Torres Strait Islander student requires support or assistance with regards to study or general matters, they may liaise directly with their trainer or contact the student support team. Outside community services available include (but not limited to):
https://www.aboriginalcounsellingservices.com.au/
3.) 13YARN [Thirteen YARN], Aboriginal & Torres Strait Islander crisis support line funded by the Australian Government. Phone 13 92 76 https://www.13yarn.org.au/

Skillwise Training Pty Ltd will organise a quick tour of the campus on the orientation day for the students. It will introduce the facilities to the students to familiarise with the resources that are available to them.

Skillwise Training Pty Ltd may refer a student who requires to access a legal practitioner, the referral is at no cost to the student. Students would be responsible for any cost related to the legal advice provided by the lawyers.

Skillwise Training Pty Ltd is committed to a culture that embraces and fosters diversity and inclusion. People from all social and cultural backgrounds will be equally treated and due respect will be given to the traditional owners of the land, Aboriginal and Torres Strait Islander people. The college will endeavour to ensure all staff, students, and those with whom we interact feel safe, respected, and valued for their diversity.

Students may seek to receive help if they have any concern with their mental wellbeing, domestic violence, relationship problems, gambling and alcohol problems. Skillwise Training Pty Ltd will endeavour to assist by providing counselling services in all cases. However, when Skillwise Training Pty Ltd is unable to address any of the student concerns, students will be directed to external professional help and counselling.